ITOM Objective
Continual Improvement
Detect, Diagnose & Resolve Operational Failure
CIOs that are choosing to undergo the digital transformation is adapting to the current trends and experiencing a vast improvement in their IT operations, such as:
- Reduced IT Complexity
- Improved visibility across IT infrastructure like network infrastructure, Server & device management, Operations related to computer & help desk and apps
- Increased ability to make prevent problems and take immediate corrective actions that minimize risk;
- Responded to problems fast and recommended improvements
- Maximized efficiency across the company by running and managing business-dependent technology
- Aligned risk decisions with business needs and improved productivity
- Optimize cost and improved profitability
- Ensures the performance and availability of digital services
In the following diagram, Gartner shows how AIOps (Artificial Intelligence Operations) has bridged the gap between three different IT disciplines — service management (“Engage”), performance management (“Observe”), and automation (“Act”) — to accomplish the goal of continuous insights and improvements.
In ITOM i.e. IT Operation Management Phoenix Digital Technologies have following Offerings depending on customer’s requirement
In today’s scenario where digital business is in huge demand a company’s IT operations need to focus on advancing and improving business requirements while maintaining the operational stability of the company